FAQs
🧠 About the Platform
What is Kanvalo?
Kanvalo is an AI-powered assistant built specifically for painting contractors. It automates customer communication, follow-ups, estimates, invoicing, and more—so you can focus on your craft while we handle the admin.
How does it work?
Once you complete a short setup form, we configure your AI Assistant to handle voice and text interactions, proposals, reminders, and follow-ups 24/7. No tech skills required.
Is it only for painters?
Yes. Every tool and feature in Kanvalo is designed for painting contractors. This isn’t a generic tool—it’s purpose-built for your business.
💬 Communication & AI
Will the AI talk to my customers?
Yes. It handles follow-ups, confirms appointments, answers questions, and collects feedback—just like a real assistant would.
Is it available 24/7?
Absolutely. It works around the clock so you never miss a lead—even on weekends or after hours.
Can I control what it says?
Yes. We customize the tone and messaging to match your business. You can update or adjust it anytime.
Will customers know it's an AI?
Yes, the AI introduces itself as your AI Assistant—but it sounds natural and professional.
🛠️ Setup & Onboarding
How do I get started?
Just sign up at kanvalo.com, fill out a quick setup form, and our team handles the rest.
Do I need to install anything?
Nope. Kanvalo is cloud-based. You can access it from any device—no downloads required.
Will someone help me set it up?
Yes. We handle the setup and offer onboarding support, including walkthroughs and one-on-one help if needed.
💼 Managing Your Business
Can I create and send estimates?
Yes, Kanvalo includes an estimate builder. You can create and send professional proposals quickly.
Can I update business info or hours?
Yes. Just contact your account manager, and we’ll update your AI and profile for you.
Can I import contacts?
Yes, you can upload contacts via CSV—and we can assist if you need help.
🛡️ Control & Safety
Can I review conversations?
Yes. All conversations are stored in your dashboard for full transparency and review.
What if the AI makes a mistake?
Let us know. We’ll fix it and adjust the AI to make sure it doesn’t happen again.
Can I turn off certain features?
Yes. Whether it's follow-ups, reminders, or anything else—you’re in control. Just tell us what you want changed.
💲 Pricing & Billing
How much does it cost?
Kanvalo is $197/month. That includes full access to the platform, AI Assistant, and all core features.
Are there any additional fees?
Yes, two optional usage-based fees may apply depending on how much you use messaging and voice:
Text Messages: $0.02 per messaging segment (charged only when the AI sends text messages)
Voice Calls: $0.13 per minute (charged only when the AI Assistant speaks to a customer over the phone)
There are no hidden fees, contracts, or onboarding costs—just the flat monthly rate plus any usage if applicable.
What is a messaging segment?
A messaging segment is a chunk of text in a text message, typically up to 160 characters. If a message is longer than that, it gets broken into multiple segments behind the scenes—even though it may look like one message to the customer.
For example:
A short message under 160 characters = 1 segment
A longer message (like an estimate follow-up) could = 2–3 segments depending on length
Important: The $0.02 per segment fee does not go to Kanvalo—it goes directly to Twilio, our messaging provider. We simply pass through the cost with no markup.
Most customers find that segment usage is low unless they send a large volume of texts.
Can I cancel anytime?
Yes. Kanvalo is a flexible month-to-month service. Cancel anytime without penalty. You’ll keep access until the end of your current billing cycle.
🧑🤝🧑 Support & Success
Will I have an account manager?
Yes. Every customer gets a dedicated account manager to support setup, training, and ongoing success.
What if I’m not seeing results?
We’ll review your setup, optimize your AI, and work with you to improve results. We’re here to help.
Can I schedule a success session?
Yes. You can request a strategy session anytime to review progress or make updates.
🌍 Availability
Is Kanvalo available outside the U.S.?
Currently, Kanvalo is only available in the U.S.
What languages does the AI support?
Voice: English & Spanish
Text: 45+ languages, including French, German, Chinese, Hindi, and more.